1) Your products are cheaper than anywhere else! Are your products brand new?
Unless otherwise indicated, the products we sell are all brand new, and are shipped out in factory sealed boxes. All brand new products come with a minimum 12 month manufacturer’s warranty. We do also sell some ‘open box’ products which are usually customer returned products where the security seal on the box has been opened, but the laptop has been unused. If you would like to purchase an open box product you have seen on the website, please contact our sales team on 0121 20 200 50 for more information regarding the exact nature of the open box.
2) Why are we so cheap?
We work closely with the manufacturers directly to cut out the middlemen in order to push down our prices.
3) How do I know I am getting the best deal?
We are constantly checking our competitors websites on a daily basis to offer the best prices deals we can, we also aim to give you the best quality customer service. We will inform you of how your order is progressing by text and email alerts.
4) Are my credit details safe when ordering over the internet?
Our sites are fully secured using the latest SSL technology and your data is encrypted before being stored on our servers only for the necessary amount of time before being deleted. Your data is never passed to any other companies other than for the prevention of fraud. Ordering online with us is guaranteed to be safe and secure. Financial information (for example: credit card numbers & expiry dates) is directly processed using a secure bank transaction - online transactions are handled for us by Commidea.
We use the most advanced encryption technology to make sure your personal details and payment details are kept safe at all times. This means there will be no unauthorised access to your account details. As an extra security measure, you will be automatically logged out of the website after 20 minutes of inactivity in case you forget to close your browser after use.
We send information concerning your transactions using Streamline which is an online payment service provided by Natwest Bank.
We process your transactions via the UK's leading payment provider commidea who provide state of the art security and fraud checking processes
5) What is your Privacy Policy?
Why we collect certain information & how we use it.
When you place an order with us we need to know your name, address, email address, credit/debit card number and the card's expiry date (and also the issue number for some debit cards). This allows us, in conjunction with comidea to process and fulfil your order(s).
We also ask for your telephone number - enabling us to contact you in the unlikely event there is a problem with your order.
We may also use the information to notify you of exciting new developments, product ranges and web site functionality. If you would prefer not to receive this information send an email to salesteam@saveonlaptops.co.uk and type "unsubscribe" in the subject field.
6) Do you offer a Laptop Repair Service?
We do offer a Laptop Repair service form our Laptop Repair centre in Birmingham. View more details on our Birmingham Laptop Repair service.