I have not received part of my order, where is it?
If you are missing part of your order please contact our sales team who will be able to assist you.

I have an unwanted item, can I return it?
If you have ordered an item by mistake, or find that you no longer require an item, please contact our sales team who will be able to provide you with a return number and the address to send the item(s) back to. Once items are received, they will be checked over and if found to be in satisfactory condition, we will provide you with a refund for the item.

Please note, all items returned would need to be exactly in their original condition including unopened packaging and any other accessories they may have come with.

What should I do if I suspect my product is faulty?
Before we can authorise a return, you would be required to contact the specialist technical helpline team on the numbers below. Please provide them with detailed descriptions of the issues you are experiencing, along with details of any error messages you have come across. They can then diagnose the problem, and can then either provide you with information to resolve the issue over the phone, or will provide you with a reference number for you to pass to ourselves.

What happens next?
If the technical team believe your item to have a fault within 7 days, they will ask you to contact us and will usually provide you with a reference number. Once we have this, we will provide you with a return number, and then arrange to collect the item from an address you specify.

We will then bring it back into our testing center where it will be assessed by our qualified engineers for faults. Should a fault be found, we are happy to provide you with a full refund or a brand new replacement.

If a fault is not found, you will be liable to shipping charges and the unit will be returned to you via courier.

What if my unit is over 7 days old?
If your unit is over 7 days old from the date of purchase until the date you register the fault with the manufacturer, you will need to contact the relevant manufacturer at the number below:
They will arrange to bring your unit into one of their service centers where it will be assessed, repaired, and then sent back to you. If your product features a ‘collect & return’ warranty, there will be no charges associated with this procedure.

Contact Details for Manufacturers:

TOSHIBA 0870 066 0191

ACER TECHNICAL: 0871 760 1000
ACER PRESALES: 0870 853 1005

SAMSUNG TECHNICAL: 0845 726 7864
SAMSUNG PRESALES: 0800 028 2856

EMACHINES: 0871 467 0006

Lenovo: 0870 55 00 900

HP PRESALES:  0845 270 4142
HP TECHNICAL: 0844 369 0369

ASUS WARRANTY: 0870 120 8340

MSI WIND: 0870 820 0009

Fujitsu: 08702 434 397