Do you ship outside of the United Kingdom?
No, unfortunately we only ship to the UK, Ireland and the Channel Islands.

Can I track my orders once they have been shipped?
We send the vast majority of our orders out via courier so you can usually track your parcels directly from our website. In order to do this, please login with the credentials you initially supplied, and then head to the account section, on the following page, please click on the ‘your invoices’ button. You will then be able to see full invoices for your purchase(s), and you can also press the ‘track’ link, which will take you to the consignment tracking page.

Which courier is used for sending parcels?
In the vast majority of cases, we use a courier called ‘DPD’. Should you need to contact them regarding any delivery enquiries, please contact them by phone on 08459 300100, or by visiting www.dpd.co.uk.

Why can’t I track my order?
Under certain conditions, you will not be able to track your parcel, in these instances, please allow until 5.30PM on the date for due delivery – usually the next working day from placing the order– if your delivery has still not arrived when expected, please contact us.