Do you ship outside of the United Kingdom?
In some instances we can arrange for deliveries outside of the United Kingdom. The exact cost for shipping varies from country to country, so if you would like to arrange to send an item to a non-UK country, please email us before ordering so we can advise how much shipping costs will amount to. Please note, any orders shipped outside of the UK Mainland may not be covered by a next working day service.
When can I expect my order to arrive?
If you order before 4pm on a working day, you can expect your order to arrive the following working day. If you order after 4pm or on the weekend, your order will be shipped out the next working day, and will be delivered the day after.
If any issues arise whereby your order might be delayed, we will contact you to let you know when your order will be shipped and when you can expect it. These issues can include services such as memory upgrades, EQUIP checks, and could also be attributed to stock issues.
Can I track my orders once they have been shipped?
We send the vast majority of our orders out via courier so you can usually track your parcels directly from our website. In order to do this, please login with the credentials you initially supplied, and then head to the account section, on the following page, please click on the ‘your invoices’ button. You will then be able to see full invoices for your purchase(s), and you can also press the ‘track’ link, which will take you to the consignment tracking page.
Which courier is used for sending parcels?
In the vast majority of cases, we use a courier called ‘DPD’. Should you need to contact them regarding any delivery enquiries, please contact them by phone on 08459 300100, or by visiting www.dpd.co.uk.
Why can’t I track my order?
Under certain conditions, you will not be able to track your parcel, in these instances, please allow until 5.30PM on the date for due delivery – usually the next working day from placing the order– if your delivery has still not arrived when expected, please contact us.