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Delivery FAQs

Do you ship outside of the United Kingdom?

No, unfortunately we only ship to the UK, Ireland and the Channel Islands.

Which courier is used for sending parcels?

We use various couriers to deliver our packages. All high value items are sent by DPD. Should you need to contact them regarding any delivery enquiries, please contact them by phone on 08459 300100, or by visiting www.dpd.co.uk.

Why can’t I track my order?

Under certain conditions, you will not be able to track your parcel, in these instances, please allow until 5.30PM on the date for due delivery – usually the next working day from placing the order– if your delivery has still not arrived when expected, please contact us.

Why has only part of my order arrived?

Sometimes orders are part shipped if they are coming from different warehouses so you may have part of your order arrive later on in the day via a different courier.

Where is my order?

Once your order has been dispatched, we’ll send you a confirmation email which will indicate when you should expect to receive your item. Where possible, we’ll provide you with tracking details also so you can see the progress of your delivery.

What do I do if I am missing an item from my delivery?

All missing items must be reported within 48 hours. If you have discovered you are missing an item please contact the sales team.

It is past the day that my item was due for delivery, where is it?

The vast majority of orders we send out will arrive within the time scale selected during your order. If your item was due to arrive on a certain day and did not please contact us so we are able to look in to this.

I have only received part of my order, where is the rest?

Sometimes we ship items in separate deliveries to ensure deliveries are made on time. Usually the orders are dispatched so that they will be delivered on the same day. If you haven’t received an item, please get in touch so that we may investigate.

I have missed my delivery what shall I do?

If you have missed your delivery and have your consignment number you are able to visit the courier’s website to rearrange delivery. If you do not have the consignment number please contact us via email at Salesteam@box.co.uk

Can the courier leave my delivery with a neighbour?

For security reasons, our couriers are instructed not to leave parcels with neighbours or unattended. If you are unable to accept delivery personally, you may be able to utilize our new Collect+ service.

Can I change my delivery address?

On certain orders we are able to change the delivery address once the item is dispatched. Please contact the sales team on 01212020030 to see if it possible to change the address.

Do you charge for delivery to Non UK-Mainland/Republic of Ireland?

We can deliver to non UK- Mainland addresses, but these must be within the UK, Ireland, or the Channel Islands. There is a charge of between £9.99 and £14.95, depending on location.

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