Free delivery option to mainland UK on products with this symbol - not Northern Scotland

Ordering FAQs

Can I view products in your collection point before purchasing?

Our collection point does not have a showroom unfortunately, you would only be able to collect orders placed online from here.

Can you make alterations to my laptop configuration before dispatch?

We currently offer some choices when it comes to picking your ideal laptop. We are able to change the operating system, RAM, and general software configuration prior to dispatch but these can be model specific. We would advise contacting the sales team for more information. Alternatively, have a look at our range of custom built laptops to tailor your laptop to your uses.

Can I trade in my old laptop/computer?

Unfortunately this isn’t a service we offer currently.

How long will a custom built laptop take to be built and delivered?

We currently expect your new custom built laptop to be built, tested, and delivered to you within 2 weeks.

Can I order online and collect from your Birmingham/London collection point?

We currently offer this option, please see our collection details.

I have received an email informing me of an issue with my order, what does this mean?

This can be caused by a number of different issues with an order, whilst we do try to dispatch orders as quickly as possible, we advise following the instructions given in the email.

How can I amend/cancel an order?

If you change your mind about an order, or would like to cancel an existing order, please contact our sales team on 0121 202 0030

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